Here are some troubleshooting manuals for specific topics.

(1) Your Electronic Network Connection

(2) VPN Troubleshooting Problem Messages

(3) VPN Modems Troubleshooting Information

(4) VPN ISP Troubleshooting Guide.

(1) Your Virtual Personal System Connection

Having problems connecting to the Net in the home decide to try these steps before contacting for help.

1. Are you experiencing an IP handle? Try ipconfig /all. If you do not have an IP handle reboot your PC. If that doesn’t work energy pattern your Cable/DSL modem and routers and reboot your PC again after the system machines are up and stable. Be sure all your system cables are connected in tight.

2. Following your PC reboots check always your network adapter is effective and packets are flowing. Accomplish the ipconfig /all check always again.

3. Always check your connectivity by pinging many Web sites. If that will not function, ping the loopback address 127.0.0.1. If that fails, your adapter may possibly not be functioning or it’s perhaps not correctly configured.

To check on your IP address. From command quick enter ipconfig /all (as found in the picture) you ought to see an IP Address and several DNS Host addresses. The domain title system (DNS) is the way in which that Internet domain titles can be found and translated in to IP handles and is required for searching the Internet.

Ping 127.0.0.1 – loopback Test (as shown in the picture). The loopback test is used to check on if the IP bunch is responding. If it instances out or you get a mistake the situation might happen if any more than one of the following problems holds true:

*The TCP individuals are broken

*The system adapter is not working

*Another service is interfering with IP

Check always your network adapter, press the Begin menu, Adjustments, Control Section, and pick System Connections. Dual click on the Local Area Connection or the Instant Adapter whatever one you are using. Be sure its Connected. When you yourself have multiple network cards disable usually the one you are maybe not using.

There ought to be Packets exhibited in both the Delivered and Acquired counters. If the Obtained table is 0 always check that the adapter comes with an IP address. Choose Properties.

Click the check always boxes for Display icon and Notify me below. A twin PC symbol will appear on the reduced proper percentage of the taskbar in the tray place and can display while giving and receiving packets. You can position your mouse over the symbol to have the position and click on it to get more details.

yoursite.com shows the bond way to the target place and how many hops. Each jump is the trip from modem to another. Tracert is really a convenient software equally for understanding where problems are in the network and for determining latency between hops.

Ping is used to determine whether a host exists and is productive on the system and may establish the round journey time and energy to the device. You are able to enter a host title or an IP handle once you learn it. If the request times out then your variety isn’t reachable because it’s traditional or there is a trouble with the connection. Try several sites, if none work then ping the loopback handle 127.0.0.1 Also, if your DNS is not working or correctly constructed you can only ping the variety having an IP handle and you won’t be able to see the Internet.

If you are having occasional problems, perform a ping -t for 5 to 6 minutes then hit CTRL C to see the results of the check to determine if you’re falling network packages (lost packets). If you’re, that often shows an ISP problem or Cable/DSL computer problem. See VPN ISP Troubleshooting Guide

(2) VPN Troubleshooting Error Messages

Q1 Problem Meaning: Remote Host maybe not performing: or Unable to Handle the IP handle of the Remote Server

Trigger: This suggests that the Contivity VPN Move never taken care of immediately the text attempt. The issue could either be with the Contivity change it self, (switch may be down) or your equipment may be having a problem handling the IP address.

Activity: Decide to try pinging your location title (Example: VPN.something.com). If you received an email that says “Demand Timed Out” from the ping command, call your ISP to make sure that their DNS is functioning correctly.

Q2 Problem Concept: Optimum amount of periods achieved

Cause: That indicates that the maximum quantity of customers for the consideration you’re using are still logged on.

Activity: If you are the only person with VPN to your account, it’s probable to have that mistake if you restarted a connection immediately after dropping the dial-up connection to your ISP. This is because the Contivity VPN Switch takes up to 1 hour to ascertain that the relationship has been dropped and log you faraway from your account.